At Five 9, we take your privacy seriously. This policy explains what information we collect, how we use it, and what rights you have regarding your data. We believe in transparency and give you control over your information.
When you contact us, request services, or use our website, you may provide:
When you visit our website, we automatically collect:
We may receive information from:
We use your information to deliver the services you request. This includes responding to inquiries, scheduling consultations, managing projects, and providing technical support.
We analyze usage patterns to improve our website, services, and customer experience. This helps us understand what works and what needs improvement.
We send service-related communications, project updates, security alerts, and responses to your inquiries. We may also send relevant content about technology topics you've expressed interest in.
We maintain records and process data as required by law. This includes tax reporting, contract compliance, and regulatory requirements.
We use information to protect against fraud, enforce our terms, and defend our legal rights when necessary.
We share information when you explicitly authorize us to do so. For example, sharing project details with partners you've approved.
We work with vendors who help us operate our business. These include:
All service providers are contractually required to protect your data and use it only for intended purposes.
If Five 9 is acquired or merges with another company, your information may transfer to the new entity. You'll be notified of any such change.
We disclose information when legally required by court order, subpoena, or regulatory authority. We may also share information to protect rights, property, or safety.
We may share anonymized, aggregated data that doesn't identify specific individuals. For example, industry trends or usage statistics.
We implement security measures to protect your information:
No system is completely secure. While we work hard to protect your data, we cannot guarantee absolute security.
You can request copies of personal information we hold about you. We'll provide this within 30 days of your request.
If information we hold is inaccurate or incomplete, you can request corrections. We'll update our records promptly.
You can request deletion of your personal information. We'll comply unless we have legal obligations to retain certain data.
You can unsubscribe from marketing communications at any time. Service-related communications will continue as necessary.
You can request your data in a portable format to transfer to another service provider.
Where we process data based on consent, you can withdraw that consent at any time.
To exercise these rights, contact us at privacy@five9.co or call +1 877 853 4839.
Cookies are small text files stored on your device. They help websites remember your preferences and understand how you use the site.
Most browsers let you control cookies through settings. You can block or delete cookies, though this may affect website functionality.
We retain information as long as necessary for business purposes or legal requirements:
Our services are not directed to children under 13. We don't knowingly collect information from children. If you believe we've collected such information, contact us immediately for deletion.
Five 9 operates primarily in the United States. If you're located elsewhere, your information may be transferred to and processed in the US. We ensure appropriate safeguards for such transfers.
California residents have specific rights under CCPA:
California residents can exercise these rights by contacting privacy@five9.co.
We may update this privacy policy periodically. Changes are posted on this page with an updated "Last Updated" date. Significant changes will be communicated via email or website notice.
Continued use of our services after changes indicates acceptance of the updated policy.
Five 9, 8310 S. Valley Highway, Suite 300, Englewood, CO
