WHAT'S INSIDE — AWS
- SQS FIFO + FIFO DLQ + alarmed events-DLQ for undeliverable targets
- Kinesis Data Streams on-demand, 168h replay window
- Lambda × 2 regions (ESMs are the evacuation switch); DynamoDB Global Tables (99.999%)
- Bi-directional EventBridge bus replication + per-region archives
- S3 payload buckets with bi-directional CRR + RTC; idempotent worker patterns
- ARCHITECTURE.md, RUNBOOK.docx, COST.xlsx — five-nines applies to accept + retain
- Instant digital download
- Priority + Slack Connect — Slack Connect channel + two 60-minute calls. 90 days. details
- 7-day refund if not deployed
- Source file:
cloud9s-scenario-07-aws-only.zip
WHAT YOU GET POST-PURCHASE
- .tf modules (root + sub-modules), ready to init / plan / apply
- README.md with a step-by-step deployment walkthrough
- Architecture diagram (Mermaid) + cloud-service mapping
- Operational runbook (Word) — incidents, scaling, patching, failover testing, backup/restore
- Cost calculator (Excel) — monthly estimate by cloud, editable with live formulas
- LICENSE.md and LEGAL_NOTICE.md
FAQ
What exactly does "architected for [N] nines" mean?
The reference design is wired to clear the published cloud SLA for the stated availability tier — multi-AZ/multi-region resources, redundant load balancing, HA/replicated data tier, health checks, and recovery paths. Your real-world uptime depends on your code, your operations, and provider SLAs. It is not a contractual uptime guarantee from Five9.
Can I deploy this into an existing account?
Yes. The modules are namespaced and tag-prefixed so they co-exist with other resources. We recommend a fresh VPC / VNet / VCN for clean blast-radius separation.
Which Terraform / provider versions?
Terraform >= 1.6 and the latest stable major of each cloud provider. Version pins are in versions.tf.
Do you offer support?
Yes — support scales with the 9s. 2-nines is community-only (docs, GitHub issues). 3-nines includes 30 days of email support. 4-nines adds a 30-minute architecture review call and 60 days of email support. 5-nines adds a Slack Connect channel plus two calls and 90 days of priority support. Full breakdown at /cloud9s/support.
Refund policy?
7-day refund window if the module has not been deployed. Email support@five9.co from the address used at purchase.
Need hands-on help?
Deploy Assist is a paid add-on: 4 hours of hands-on Terraform work + Q&A with a senior architect for $999. Works with any Cloud9s tier — great match if you bought 3-nines and want deploy help without stepping up to 4-nines.
OTHER CLOUDS
Architected for the stated availability tier against the published cloud SLA — not a contractual uptime guarantee. You are responsible for your own deployment, costs, and operations. See LEGAL_NOTICE.md in the zip.